We understand that the items you order may not be suitable. For this reason we have a no quibbles return policy. In line with European Law our customers have the right to cancel their purchase within 14 working days after they receive their delivery, if you decide to cancel an order all items must be returned in the original packaging and in a clean, dry and unworn/unused resalable condition with original labels attached. Returned items that are not in an acceptable condition will be returned to you. Please note for hygiene reasons pierced earrings are not returnable. This policy applies to all of our products.
If items are returned to us, because you simply no longer want them, you will be responsible for the return cost of the postage. We will not be held liable should any returned items be lost in transit. In the event that this does happen you will have to make a claim with your chosen delivery company. Please contact us if you would like to return an item. By shopping at Modala Fashion you accept these terms and conditions.
This does not affect your statutory rights.
At Modala we pride ourselves on selecting only the highest quality products. We ensure all products are carefully packaged before postage. Should you receive a faulty item, please contact us immediately via our contact page stating your name, order number and a detailed explanation of the fault. We will endeavour to rectify the situation at the earliest possible opportunity and with minimal inconvenience to you our customer.
If you have any questions please do not hesitate to contact us.